Shipping Policy

Last Updated: September 9, 2026

At Yugo, we aim to make the delivery of every order as straightforward and transparent as possible. This Shipping Policy provides information about order preparation, delivery estimates, tracking, shipping charges, and circumstances that may affect delivery.

1. Order Preparation

Orders are normally prepared for shipment within 1–3 business days after successful payment confirmation.

Business days exclude weekends and applicable public holidays.

During periods of increased demand, promotional campaigns, holidays, or other unusual circumstances, additional processing time may occasionally be required.

Once your order has been dispatched, tracking information will be provided when a tracking service is available.

2. Estimated Delivery Times

The following are our typical delivery estimates after an order has been dispatched:

• United States: 7–15 business days

• Canada: 8–18 business days

• United Kingdom: 7–15 business days

• European Union: 8–18 business days

• Australia & New Zealand: 8–18 business days

• Other international destinations: 10–25 business days

These timeframes are estimates only. They are not guaranteed delivery dates and may be affected by circumstances outside Yugo's control.

3. Shipping Fees

Any applicable shipping fee will be displayed during checkout before the order is submitted.

The amount may vary according to the destination, shipping method, order characteristics, and other logistical factors.

Where free shipping is offered, any applicable conditions will be indicated during the relevant promotion or checkout process.

4. Shipment Tracking

When tracking is available, the relevant tracking information will be sent using the contact details associated with your order.

It is normal for tracking information to take some time to appear after the package has been handed to the carrier. Initial tracking updates may not be available immediately.

Customers should use the carrier's tracking information as the primary source for shipment movement and delivery updates.

5. Customs and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Such charges are determined by local authorities and are generally outside Yugo's control.

Unless otherwise stated or required by applicable law, any applicable customs or import-related charges are the responsibility of the recipient.

6. Delivery Delays

Estimated delivery times may be extended by circumstances such as:

• Customs clearance procedures

• Carrier backlogs

• Severe weather

• Public holidays

• Transportation interruptions

• Seasonal demand

• Operational disruptions

• Incorrect or incomplete delivery information

• Local delivery restrictions

• Other events beyond our reasonable control

A shipment that exceeds the estimated timeframe is not automatically considered lost or eligible for a refund while it remains in transit.

7. Incorrect or Incomplete Addresses

Customers are responsible for ensuring that the shipping information entered during checkout is correct.

If you discover an address error, please contact our customer support team immediately. We will try to make corrections where possible before the order is dispatched.

After an order has entered the shipping process, changes may no longer be possible.

Yugo cannot guarantee successful delivery when an incorrect or incomplete address has been provided by the customer.

8. Undeliverable or Returned Packages

A shipment may be returned when delivery cannot be completed because of an incorrect address, refusal of delivery, failure to collect the package, or another recipient-related circumstance.

If a replacement shipment is requested, additional shipping costs may apply where permitted.

Any refund for an undeliverable or returned shipment will be evaluated according to our Refund Policy and applicable law.

9. Packages Reported as Delivered

If the carrier's tracking system states that your package was delivered but you cannot find it, we recommend checking the delivery location, mailbox, surrounding areas, and with household members or neighbors where appropriate.

You should also contact the carrier directly for additional delivery information.

If the package cannot be located after these steps, please contact our customer support team so we can review the order and determine what assistance may be available.

10. Damaged Shipments

If your package arrives with visible damage, please document the condition of the parcel and its contents as soon as reasonably possible.

If the product itself has been damaged, contact Yugo's customer support team and provide your order details together with photographs or other information that may help us assess the situation.

Additional documentation may be requested depending on the circumstances.

11. Multiple Packages

An order containing several products may occasionally be divided into separate shipments.

This can occur because of inventory availability, fulfillment arrangements, warehouse locations, or logistical considerations.

If your order is split, individual packages may have separate tracking information and may arrive at different times.

12. Shipping Restrictions

Some products or destinations may be subject to restrictions imposed by carriers, customs authorities, or applicable regulations.

If an order cannot be shipped to the destination provided, Yugo may contact the customer regarding available alternatives or cancellation.

Where an order is cancelled because fulfillment is not possible, any applicable refund will be handled according to our Refund Policy and applicable legal requirements.

13. Carrier Operations

Once a shipment has been transferred to the selected carrier, certain aspects of the delivery process are outside Yugo's direct control.

This may include routing, local delivery schedules, customs processing, attempted deliveries, and carrier-specific handling procedures.

We may assist customers with shipment-related concerns where reasonably possible, but we cannot control the independent operations of third-party carriers.

14. Delivery Estimates

The delivery windows stated in this policy are provided to help customers plan for their orders.

They should not be interpreted as guaranteed delivery dates unless Yugo has expressly provided a specific guarantee that applies to the order.

15. Lost Shipments

If a package appears to be lost or remains without meaningful tracking updates for an extended period, please contact our customer support team.

We may review the available tracking information and, where appropriate, contact the shipping provider to investigate the shipment.

Any replacement or refund will depend on the circumstances, carrier information, applicable policies, and legal requirements.

16. Changes to This Shipping Policy

Yugo may update this Shipping Policy when necessary to reflect changes in shipping arrangements, fulfillment procedures, carrier services, or applicable requirements.

The current version published on our website will contain the most recent revision date.

17. Contact Us

For questions concerning shipping, tracking, delivery delays, damaged packages, or other delivery matters, please contact our customer support team using the contact information available on our website.

We will make reasonable efforts to review your request and provide appropriate assistance based on the circumstances of your shipment.