Return and Exchange Policy

Return and Exchange Policy

Last Updated: September 9, 2026

At Yugo, we understand that sometimes a product may not be the right fit for you. This Return and Exchange Policy explains the conditions and procedures applicable to eligible returns and exchanges.

1. Return Period

Eligible products may generally be returned within 30 days from the date of delivery.

To qualify for a return, the request should be submitted within this period. Requests submitted after the applicable return window may not be accepted, except where a longer period is required by applicable law.

2. Conditions for Returns

To be eligible for a standard return, products should generally:

  • Be in their original condition

  • Be unused or only handled as reasonably necessary to inspect the product

  • Not have been damaged through misuse or improper handling

  • Not have been modified, altered, or repaired

  • Include original accessories and components where reasonably applicable

  • Be associated with a verifiable Yugo order

Certain products may be subject to additional return requirements depending on their nature.

3. Damaged or Defective Products

If your product arrives damaged or develops a genuine defect, please contact our customer support team promptly after receiving the order.

We may ask you to provide photographs, videos, product information, packaging details, or other reasonable evidence to help us determine the appropriate resolution.

Depending on the circumstances, an eligible claim may result in a replacement, exchange, repair, refund, or another remedy permitted by applicable law.

4. Incorrect Products

If you receive an item that is different from the product ordered, please notify us as soon as possible.

We may request photographs of the product and packaging together with your order information. Once the issue has been verified, we will provide instructions for returning the incorrect item and explain the available resolution.

5. Exchanges

Exchanges may be available for eligible products depending on inventory and the reason for the exchange.

An exchange may be considered when:

  • The wrong item was shipped

  • The product arrived damaged

  • A qualifying defect is identified

  • Another exchange circumstance is approved by Yugo

If the requested replacement is unavailable, Yugo may offer another appropriate resolution, such as a refund, subject to the circumstances and applicable law.

6. Items That May Be Excluded

Certain products may not be eligible for standard returns or exchanges due to their nature or condition.

Examples can include:

  • Personalized or customized products

  • Hygiene-sensitive products where return restrictions apply

  • Digital products, where applicable

  • Products that have been substantially used

  • Products damaged after delivery through improper use

  • Products that have been altered or modified

  • Items specifically identified as non-returnable

These exclusions do not override mandatory consumer rights.

7. How to Start a Return

Before sending any product back, please contact our customer support team using the contact information available on our website.

Provide your order number and a brief explanation of the reason for the return. Additional information or photographs may be requested depending on the circumstances.

Please do not send a return to an address obtained from an unofficial source or without receiving return instructions from Yugo.

8. Return Shipping

Responsibility for return shipping may depend on the reason for the return.

Where the return is caused by an error attributable to Yugo, such as an incorrect shipment or a qualifying damaged or defective product, reasonable return shipping arrangements may be provided or considered.

For voluntary returns that are not related to an error, damage, or defect attributable to Yugo, the customer may be responsible for the return shipping cost, subject to applicable law.

9. Return Inspection

Returned merchandise may be inspected after it is received.

The inspection may determine whether the product meets the applicable return conditions and whether the requested exchange or refund can be approved.

If a returned item does not satisfy the stated conditions, Yugo may contact the customer regarding the available options.

10. Refunds Following an Approved Return

If a returned product is approved for a refund, the refund will generally be issued to the original payment method.

Once processed, the financial institution or payment provider may require additional time before the funds appear in the customer's account.

For more information about refund timing and eligibility, please refer to our Refund Policy.

11. Promotional and Discounted Orders

Products purchased during promotions, sales, bundle offers, or other special campaigns may be subject to specific return or exchange conditions.

Where special conditions apply, they may be communicated during the relevant promotion, on the product page, or at checkout.

Any mandatory consumer protections remain applicable.

12. Refused or Undeliverable Packages

If an order is refused upon delivery or returned because the recipient could not receive it, the circumstances may be reviewed before a refund or replacement is issued.

Additional delivery or return costs may apply where the failed delivery was caused by circumstances attributable to the customer, subject to applicable law.

13. Customer Responsibility

Customers should carefully inspect products after delivery and notify Yugo within the applicable period if an issue is discovered.

Products should be handled and stored appropriately while a return or exchange request is being reviewed.

14. Consumer Protection Rights

This policy is intended to explain Yugo's standard return and exchange procedures and does not restrict any rights that consumers may have under mandatory applicable laws.

Where local consumer protection legislation provides a right to return, repair, replacement, cancellation, refund, or another remedy that cannot legally be excluded, those rights remain unaffected.

15. Changes to This Policy

Yugo may modify this Return and Exchange Policy from time to time to reflect changes in our procedures, products, services, or legal obligations.

The updated version will be published on our website with the corresponding revision date.

16. Contact Us

For questions about returns, exchanges, damaged products, defective items, or the status of a return request, please contact our customer support team using the contact information provided on our website.

We will review your request and provide instructions based on the specific circumstances of your order.