Refund Policy

Last Updated: September 9, 2026

At Yugo, we want every customer to have a clear understanding of our refund process. This Refund Policy explains when a refund may be available, how refund requests are reviewed, and what customers can expect after a refund has been approved.

1. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests submitted before an order enters fulfillment or is dispatched. Once an order has been processed or shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed instead.

2. Situations That May Qualify for a Refund

Depending on the circumstances and applicable law, a refund may be considered in situations such as:

• An eligible order is successfully cancelled before shipment

• The wrong product was sent

• A product arrives damaged

• A confirmed manufacturing or product defect is identified

• An approved return is received and accepted

• Yugo is unable to fulfill an order

• A duplicate payment was processed

• Another circumstance is covered by applicable consumer protection law

All refund requests are subject to review based on the circumstances of the order.

3. Damaged or Defective Products

If an item arrives damaged or appears to have a genuine defect, please contact our customer support team promptly after delivery.

To help us investigate the issue, we may request:

• Your order information

• A description of the problem

• Photographs or videos showing the condition of the product

• Photographs of the packaging when relevant

• Other reasonable information needed to assess the claim

Depending on the situation, Yugo may offer a replacement, exchange, partial refund, full refund, or another appropriate solution.

4. Incorrect Items

If you receive an item that differs from what you ordered, please contact us as soon as possible.

We may request photographs and order details so that we can verify the shipment. If the error is confirmed, we will determine the appropriate resolution in accordance with the circumstances and applicable law.

5. Returns and Refunds

When a refund requires the return of merchandise, the item may need to be received and inspected before the refund is finalized.

Returned products must generally satisfy the conditions described in our Return and Exchange Policy.

A refund will not necessarily be issued simply because a package has been sent back. The return must first be reviewed and approved where applicable.

6. Refund Processing

Once a refund has been approved, Yugo will initiate the refund through the original payment method whenever reasonably possible.

After the refund is initiated, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

As a general guideline, refunds may take approximately 5–10 business days to appear after processing, although some payment providers may require additional time.

7. Shipping Costs

Shipping charges are not automatically refundable in every situation.

Where a refund results from an error attributable to Yugo, such as sending an incorrect item or an item that arrived damaged or defective, applicable shipping costs may be considered for reimbursement.

Where a return is made for reasons unrelated to an error on our part, the original shipping cost may not be refundable, subject to applicable law.

8. Refunds for Unfulfilled Orders

If Yugo is unable to fulfill an order and no suitable alternative is agreed upon, the affected amount may be refunded to the original payment method.

We will communicate with the customer when action is required to resolve an unfulfilled order.

9. Duplicate Charges

If you believe that you have been charged more than once for the same order, please contact our customer support team with the relevant order information.

After the transaction is verified, an accidental duplicate charge may be eligible for correction or refund.

10. Requests That May Not Qualify

A refund request may be declined where, to the extent permitted by applicable law:

• The request falls outside the applicable return or refund period

• The product has been damaged through misuse or improper handling

• The item has been altered or modified

• The product has been used in a manner inconsistent with its intended purpose

• Required information or evidence is not provided when reasonably requested

• The applicable return conditions have not been satisfied

• The circumstances do not qualify under our policies or applicable law

These limitations do not affect mandatory consumer rights that cannot legally be excluded.

11. Non-Returnable or Special Products

Certain products may be excluded from standard returns or refunds because of their nature.

Examples may include customized or personalized products, hygiene-sensitive products, digital products where applicable, or items specifically identified as non-returnable.

Any applicable restrictions will be communicated through the relevant product information or checkout terms where appropriate.

Mandatory statutory rights remain unaffected.

12. Payment Disputes and Chargebacks

If you believe a transaction was unauthorized, incorrect, or otherwise problematic, please contact our customer support team so we can investigate the matter.

If a payment dispute or chargeback has already been submitted through a bank or payment provider, the resolution may be handled through that provider's dispute process.

Submitting a chargeback while simultaneously requesting a refund from Yugo for the same transaction may result in delays while the transaction is reviewed.

13. How to Request a Refund

To request a refund, please contact our customer support team using the contact information available on our website.

Please include, where applicable:

• Your order number

• The name used when placing the order

• A description of the reason for the request

• Relevant photographs or supporting information

• Any other details reasonably necessary to identify and review the order

Providing complete information can help us process your request more efficiently.

14. Refund Decisions

Each refund request is evaluated according to the circumstances of the order, the applicable Yugo policies, and any mandatory rights provided by applicable law.

Approval of one refund request does not automatically establish eligibility for future requests involving different circumstances.

15. Policy Changes

Yugo may revise this Refund Policy when necessary to reflect changes to our services, procedures, products, or legal requirements.

The version published on our website at the time of the relevant transaction will generally apply, subject to any mandatory rights or legal requirements.

16. Contact Us

If you have questions about a refund, cancellation, return, damaged product, or payment issue, please contact our customer support team through the contact information provided on our website.

We will review your request and provide the appropriate next steps based on the circumstances.